Shipping Policy

Trenchwork Peptides — Shipping Policy

Effective Date: September 20, 2025
Contact: trenchworkpeps@gmail.com
· (512) 962-0737
Hours: Mon–Fri, 9:00 AM–5:00 PM Central (America/Chicago)

1) Order Processing

Handling time: Orders placed Mon–Fri before 2:00 PM CT typically ship the same business day; otherwise next business day.

Verification holds: We may contact you to confirm research use, address details, or payment. Orders on hold ship after verification.

Backorders/Preorders: If an item is backordered or preordered, we’ll email an ETA or offer a split shipment/refund.

2) Shipping Methods & Carriers

We ship via major U.S. carriers (e.g., USPS, UPS, FedEx). Available service levels (economy, standard, expedited) and real-time rates are shown at checkout.

Tracking: A tracking number is emailed when your label is created. Tracking updates may take up to 24 hours to appear.

3) Domestic (U.S.) Shipping

Standard: Usually 2–5 business days in transit, depending on destination and carrier.

Expedited: Typically 1–2 business days in transit.

PO Boxes/APO/FPO: Certain services support PO/APO/FPO; if your selected service cannot deliver, we’ll reach out to adjust.

Signature: We may require Signature Confirmation on high-value orders or at our discretion.

4) International Shipping

We ship to selected countries where import of research peptides is permitted. Availability appears at checkout.

Duties/Taxes: Recipient is responsible for all import duties, VAT/GST, brokerage fees, and customs clearance.

Compliance: You are responsible for ensuring that the products can be legally imported and used for research only in your country. We cannot alter invoices, values, or product descriptions.

Customs delays/inspections: Transit times exclude customs clearance. We are not liable for delays or seizures caused by local authorities.

5) Temperature & Packaging

Most peptides are shipped lyophilized (powdered) and are stable during normal transit.

When appropriate, we use insulated packaging and may offer cold-pack add-ons at checkout.

Please refrigerate or store per label upon delivery. If your order sat in extreme conditions, contact us with photos and the lot number within 24 hours of delivery.

6) Address Changes & Order Edits

For security, we cannot change the shipping address after an order is placed. Please cancel and reorder if needed (if the shipment hasn’t processed).

Edits (add/remove items, service level changes) are possible before your label is created; email us as soon as possible.

7) Risk of Loss & Title

Risk of loss and title transfer to you upon our delivery to the carrier, subject to applicable consumer protection laws (see Terms of Service).

Please ensure someone can receive the package at the delivery address. We are not liable for theft after confirmed delivery.

8) Late, Lost, or Stolen Packages

Late: Check tracking first. Carriers may experience weather or network delays outside our control.

Marked “delivered,” not received: Check with household members, neighbors, front desk, mailroom, and the carrier. If still missing after 48 hours, contact us; we’ll help open a carrier investigation.

Lost in transit: If the carrier confirms loss, we will replace or refund at our discretion.

Stolen after delivery: We’ll assist with documentation, but replacements for theft are not guaranteed.

9) Damaged Shipments

If packaging or vials arrive damaged, photograph the outer box, inner packing, and product labels and email us within 48 hours of delivery. We will arrange a replacement, credit, or refund at our discretion once a claim is validated (and may provide a prepaid label to return the item).

10) Shipment Refusals & Returns to Sender

If a package is refused or returned due to an incorrect address, unclaimed pickup, or import refusal, we will refund product cost less shipping once the item is received and inspected—provided the product remains unopened and in powdered form.

Shipping charges, duties, and taxes are non-refundable (except where required by law).

11) Restricted Destinations & Items

We may restrict shipments to specific states, countries, or addresses (e.g., freight forwarders) due to regulatory or risk considerations.

Orders may be canceled if they pose regulatory or safety concerns.

12) Order Status & Support

The fastest way to get help on an in-progress shipment is to reply to your order confirmation email with your order number and question, or contact: trenchworkpeps@gmail.com
/ (512) 962-0737.

13) Policy Updates

We may update this Shipping Policy from time to time. The version posted at the time of your purchase applies to that order.